To Serve well

Serving with Excellence for a Life of Excellence

To Serve Well

Enthusiasm: Get your week off to a rousing start

Today I lean on Tom Peters and his leadership wisdom to offer you some of what I think is absolutely BRILLIANT. In fact, I think this is a game changer for all of us. Here is a brief excerpt from his new read, The Excellence Dividend:

“NFL coaches carefully script the first few plays of the game, aiming to get off to a good start. Of course, the details of the plan will likely fall through long before play number ten.  But the scripts aims to set the course.

Beginnings are everything. A solid research finding, not a slogan. So start the week off on the right foot.

Do NOT — come hell AND high water — let the first 45 minutes of the week slip by without decisive impact. (Mr. Peters using a lot of exclamation points, bold lettering and all caps to stress his point.)

A week is a precious unit of measure. And a week is a story, a novella — it has a beginning, middle, and end. Sweating BIG-TIME on the beginning is crucial to all that follows.

Next Monday: Script your first five to ten plays (i.e. carefully launch every day or week in a purposeful fashion.)”

As always, I hope this is useful to at least one of you wonderful people. For those of you following this blog closely and read about my mom last Thursday, this particular blog pushes into perspective that we really must value our days and weeks. Our moments are precious and we can impact lives and serve so much better if we do so with intention.

(My mother is progressing slightly, so as her brain repairs itself, we continue to hope for God’s will. We greatly value all of you who have reached out.)

Redemption: The conversation is getting personal

My mom is in the hospital, suffering from multiple seizures. As of now, we have no idea why, but know her brain is somehow off track. It’s ugly.

When she comes out she is either elated and child-like, or unfortunately agitated and angry. In the moments we’ve had, she’s gone back to draw up childhood experiences I didn’t even know happened, and also told us how deeply she loved us. The love part may seem normal to some, but for us, not so much.

Without going into too much detail, my mom has suffered from mental illness for her entire adult life that my sister, brother and I have been around to witness. That is up until the last 4 years.

I remember my sister saying that “we finally have a mom,” a mere 4 years ago when I was 46. It is a story of healing and redemption. I love movies, especially the redemption-based love stories where love heals and the heart settles into deep joy. We all have our own movie reel going: the story of our lives. We all experience at some point a range of emotions and of course strive for love and peace.

If you are questioning whether you will ever get to the point of redemption in a relationship with someone you care deeply about, please believe that there is hope. Just 5 years ago, I never thought this was possible and wished someone had shared their story of hope with me. You know that saying, “God is good all of the time, and all of the time God is good.” I believe He is good all of the time and sometimes we need help seeing the forest through the trees, so to speak.

Thank you for allowing me to share my story of redemption. I pray it is healing. If you happen to be a praying person, we’d covet your prayers for God’s will for our mom. She truly is a wonderfully dear person, who didn’t deserve to suffer with mental illness and didn’t choose that. I know that now.

(If for some reason any of you would want to know more about this in hopes that it would help, please reach out. I’d be more than happy to share the details.)

Simple Thoughts Sunday: Onward we can… onward we are better

Happy Sunday everyone! I am sure you may have seen someone close their email signature or their letters/cards with a simple, “Onward.” A statement that may reflect their faith or their hope in the future.

This past week was the annual Give Seven Days events in Kansas City as I shared in my Thursday blog. It’s a week where the community comes together to learn and unify. In its fourth year, it is gaining momentum in our community. Like others across our world, perhaps we feel the need greater than at any other time in our generation. The need, the desire… to come together and ensure we are able to live in a world of peace, a world that welcomes all, and where all receive the love and support they need to enjoy a healthy life. It has been powerful, certainly giving a strong meaning to the word ONWARD, and sparking thoughts on just how we can be a part of this positive future. Where can we step in and ensure we are educating ourselves and doing our part for our families and loved ones?

On Monday, the week will conclude with the Faith & Love Walk which will be at the National World War I Museum in Kansas City, Mo. Events start at 5:30 with the walk at 6:30. There will be food trucks as well for those who want to grab dinner with friends or family. It is a simple and short walk which has the purpose of showing our unity with one another in our community. I hope you will strongly consider bringing out your crew, or joining ours at the event.

If you aren’t able to join, I hope that you will think about how you can best help your family learn about others in our communities and how we can together create greater understanding and inspire love for all who walk our path.

My prayer is that your week will be the best this year!

A conversation that matters

Tuesday was the kick-off to the annual Seven Days events in Kansas City. I attended a terrific session on Tuesday night, “A Rabbi, an Imam, and an Evangelical Minister Walk into a Bar.” It was a conversation about “being your neighbor’s keeper.” It was pure delight.

It reminded me that I needed to make this the point of today’s blog. I have posted previously about these events, and as Seven Days is in their 4th year, I think it is important to share their story and encourage you to join in for some of the events and for sure the conversation.

The rest of the blog is primarily a rewind of the post from 2016. The information is as true today as ever, as we strive for progress at a higher pace. Please take some time to follow this important conversation. You will be better for it!

Rewind from 2016:

I asked one of my boys to attend the session Tuesday night explaining why this idea of Interfaith is important. He was confused because in his mind he is certainly open to all races and religions and as far as he was concerned there was not a good reason to learn more about the topic. I loved that, because I think it explains how many feel. Not long ago most of our country could say that they embraced all others. As generations have become educated and society progresses we have indeed made great strides forward.

I have to admit that I also didn’t like this response at all, because I personally know that there is so much more. It wasn’t until just a few years ago (well into my 40s- Yikes, now 50) that I attended a friend’s Passover Seder, which was an important step in understanding her faith. I still haven’t made the steps necessary to learn about my Muslim neighbors, and the list goes on. So, yes, we have made progress, but we have to do more to make the impact that is possible and necessary.

This summary below is just that, a high level overview… I’d love to hear your thoughts and also if you have questions, I’d be happy to moderate getting those to the Rabbi.

Why Interfaith? A lot of reasons, but in our current environment, understanding is the imperative to solving global issues that didn’t really exist prior to the current fast-paced communication and social media opportunities that ensure we have at our ready world-wide news and can react and respond right away. (One note: In last night’s session (2018), the panel talked about the change from the term interfaith to multi-faith, noting that we should not have to give up our individual beliefs, but be in friendship and hold respect for one another(s)…I like that A LOT.)

A great example he gave: In our country we enjoy freedom of religion, which is why my son answered as he did – makes sense. Unfortunately other countries do not enjoy freedom of religion. It is important for us all to understand the implications of this on world peace.

4 keys ways we can inspire each other in interfaith (multifaith):

  1. ENCOUNTER one another – Yep, invite your Muslim neighbor over, or if you are Muslim, invite your Christian neighbor over to begin a conversation of understanding.
  2. STUDY other countries, religions, beliefs – We must challenge ourselves to understand fully the traditions of others to truly understand them.
  3. PRAYER – The Rabbi included this and I thought it was great. This may seem like an easy list, but it isn’t. Even taking the first step seems some how beyond our ability to just jump out and make it a priority. We need to pray that God would give us a passion for understanding.
  4. SERVICE – Perfect that he ended with this. The idea being that once we come together we can translate that into ACTION that makes our communities and countries stronger.   Let’s contemplate that today!

There are some great activities/events happening in KC this week as a part of SevenDays. Check out the website for the full details.

Have a strong wrap to your week!

Excellence is in the “small stuff”

Excellence: The Triumph of Humanity (Tom Peters)

“Janet Dugan, a health care architect, took inspiration from her recent experience having an MRI scan. While she was lying still and waiting, she noticed a small mirror that had been placed below the head support piece. It was angled so that she could see through the barrel to the radiology technician and make eye contact with him. ‘What a small thing,  and yet what a difference it made. I felt less alone. I was connected to another person at the very moment I needed support…  I firmly believe in the power of design to contribute to the healing process – that architecture can shape events and transform lives. But that day, in that experience, the thing that really gave me comfort was a tiny mirror about as big as a Band-Aid.”  – Tim Leberecht, The Business Romantic, via Tom Peter’s opening in his new book, The Excellence Dividend.

I am a huge Tom Peters fan. And to me, he is the single greatest leadership expert of our time. He is 75 now and smarter than ever. His new book is an instant classic and we will all be better for it.

Today, as you think through your work week, I hope you will remember this story which is literally the first few words of the book. I hope it sinks in and that you look inward to your life, home, workplace and community and see what “details” or “small stuff” you could impact that makes the difference between “OK,” and “EXCELLENCE,” or even better, pure delight.

I am “delighted” when the local farm, Campo Lindo, (whose eggs I get at Whole Foods when the farmer’s market isn’t in season), has a little note in the carton telling me what is going on at the farm. Probably my favorite example is from my mother in law, who cared for the boys when they were young while we were working. Every single morning she would give them a typed up menu including a list of their favorite breakfast options, a la “Grandma’s Kitchen,” for them to circle their choice for the day. How cool is that? I am sure that they will never forget that extra attention to detail. I know I won’t. Excellence, details, and “small stuff” make all the difference.

Dive in to that idea today!

Simple Thoughts Sunday: Rise and shine

I have decided that snow, wind or hail, I’m going to pretend it’s a SUNNY DAY!

Seriously folks, we desperately need spring. You know, that “rise and shine” feeling that only the sun can bring out in you. The spring in your step, the desire to skip like a worry-free 10 year old! The verse above calls us to “rise” out from the cold, the dust, the dreary days and the things in our lives that hold us back or down… It imparts the wonderful feeling of coming out and the season of new.

Last week we celebrated Easter. In the actual scholarly commentary on this verse it leads us to the fact that this was a chapter discussing the “glorious state of the New Israel, a reign that began on the first Pentecost after the Resurrection of Christ.” (Coffman’s Commentary) Truthfully, I had no idea of that when I picked the verse — I just wanted to talk about “rising” (above the ashes — or just out of my winter jacket and boots).

Please join me this week in RISING. Rising in honor, in attitude and with a downright simple JOY that makes people want to embrace the day no matter what mother nature serves up! I’m praying for each and every one of you right now.

Creating buffer zones for an optimal life

I loved the dictionary definition of “buffer.” The noun may be my favorite and I intended on writing about the verb.

Noun: A person or thing that prevents incompatible or antagonistic people or things from coming into contact with or harming each other.

Verb: To lessen or moderate the impact of something.

Just like the bumper guards in a bowling alley keep a child’s ball on the right course, having good “buffers” can do the same for us. We tend to fill our schedules fuller than they need to be, or rather should be, and as a result we don’t end up optimizing our lives.

The slower pace of life that can be beneficial to developing better relationships through actual conversation, the ability to truly think through a tough problem, or taking the time to breathe deeply and appreciate nature (thereby making us physically healthier). These are challenged or sometimes even diminished when we don’t have the “buffer” zones built into our schedules. I am perhaps not the best person to point this out since I’m not a victor in this area, but I certainly understand and fully believe in the power of the idea. I have, over the last year, truly tried to build in some of these, and it’s very helpful.

There are a host of ideas of how to do this, including defining how many meetings you are willing to have each day, and how many weekends per month you are willing to “go out” so to speak. If you need some ideas or want to share some ideas, by all means reach out, or help the other readers by listing some in the comments.

Finally, to the last point, which goes back to my fondness for the noun version of “buffer,” I think that is a key lesson for all of us. There are people and then there are “THOSE” people. You know the ones that run on a different pace, or version of reality that tend to make us slightly crazy. We need buffer zones for those people too. In essence, I think creating healthy boundaries so we can “stay in our lane,” is the best policy. I think an upcoming conversation on boundaries may be in order! Let me know what you think!

The 100-year-old tree: What we can learn?

The rings of a tree offer a lot of information. We can think of these as a visual imprint of the life the tree has lived, referencing seasons of good and bad; growth, scars and of course SURVIVAL.

I love this little book I keep by my bathtub, “The Art of Stopping Time,” that is really a wellness guide. I give them credit for this topic and the idea of looking at our time on earth in the context of the “rings of a tree” today.

If you had “rings” like a tree, what would they say? What mark did you leave? Did you have some stressful years that took a toll? Health challenges? Did the marks come from happy or sad times? It’s always a good idea to take account of our lives and be sure we are getting properly “watered,” so to speak, so we can ENDURE like the 100+ year old tree.

I loved the first picture on this image, because it represents a beautiful tree, marked by both good and bad times, pings and dents that created the true beauty over time. We are all like that. Our richness and ability to fully express our beauty comes from our experiences and challenges and forms into a life that can provide great energy and comfort for ourselves and those around us.

Simple Thoughts Sunday: There is power in His name

What a wonderful name! WHAT A WONDERFUL DAY!

For Christians everywhere, today is the day that we celebrate the resurrection of Jesus Christ. So for today, I thought I’d keep it simple and remind you of all Jesus can be in our lives according to the Bible. I for one am so glad he is my counselor, teacher, and faithful in all areas of my life.

Have a wonderful week, as Easter offers us new life, and this year, a new month to start afresh!

A short list of some of the names of Jesus:

Almighty   Rev 1:8

Alpha and Omega  Rev 1:8; 22:13

Author and Finisher   Heb 12:2

Beloved   Matt 12:18; Eph 1:6

Christ   Luke 9:20

Comforter   John 14:16

Counselor  Isa 9:6

Creator Isa 43:15; John 1:3; Col 1:16

Deliverer  Rom 11:26

Faithful and True  Rev 19:11

God of hope   Rom 15:13

Light of the World  John 8:12; 9:5

Lord of the Harvest  Matt 9:37-38

Lord of Peace  2 Thess 3:16

Mediator   1 Tim 2:5; Heb 8:6, 1 John 2:1

Rock  1 Cor 10:4

Physician  Matt 9:12

Shephard  Heb 13:20; 1 Pet 2:25; 5:4

Teacher  Mark  6:34; Luke 4:15; John 3:2

Victor John 16:33; Rev 3:21; 17:14

Wonderful  Rev 19:13

Serving well in the workplace

It’s Maundy Thursday today (also known as Holy Thursday or Covenant Thursday). I don’t really celebrate, so to speak,  but always have in the back of my mind that I needed to “go deeper” in my thinking. The significance is that it commemorates the Last Supper of Jesus Christ with the apostles. In other words, those people that became like family in the process.

That day, we also hear the incredible part of the story of Jesus kneeling to wash the feet of his disciples, and while doing so lets them know what is about to happen, giving them the following beautiful instruction:

“A new command I give you: Love one another. As I have loved you, so you must love one another.”

I love that Jesus modeled how to serve well in the workplace so to speak. Without deep reflection, these are the easy lessons I pull from the Maundy Thursday celebration:

  1. Those that work alongside us should become like a second family to us. Caring for them in the workplace and having a great awareness and caring of their personal lives is important for a thriving team. The bottom line is we are to love, and to me that means showing our genuine concern for their lives. (Please know that just like we sometimes have, Jesus faced opposition even within his own team of disciples… He loved them anyway.)
  2. Leaders with humility are rare and important. We should all strive, whether we are leading great numbers or leading ourselves to be humble and honor others when we can. (Side note: There is always an opportunity to give honor.)
  3. Finally, communication is central to any healthy workplace. Jesus was sharing a tough message, but he took the time to gather his team, to celebrate their accomplishments and to share what the near future looked like, equipping them with encouragement and direction. There is a lot to be learned here for all of us.

Have a simply wonderful weekend everyone! Oh, and GO ROYALS! (It’s finally baseball season again!)