To Serve well

Serving with Excellence for a Life of Excellence

Reading

What if, today I…

(Rewind! This is a timely and relevant rewind post from 2017 to help get your mind in the right space as we top off the week!)

If you are in the workplace and have anything to do with marketing, you might follow Seth Godin.

He has daily, short blogs that offer up simple ideas on pushing you to the next level in creativity. His recent post caught my attention, and my mind took it another direction. His title, “Three simple and difficult steps” offered this:

  1. Get Smarter. Hurry. (Technology and life is moving fast)
  2. Solve interesting problems.
  3. Care. More.

His thinking was that most people do one of these, but what would happen if you became the type of person and does all three? You might add leverage and value and ultimately choices to your life.

I thought it was good, but here’s where my mind went with it…

What if today we set a goal to accomplish something that really impacted our life/world? What if today was the day that we did not operate our daily routine, but instead choose to take a new route to work, craft a personal mission statement outlining what we’d love to do right now, and set forth a plan to make it so?

One day can be so impactful, yet we often let our days become routine and settle in. I like settling in, but I LOVE feeling energized and like I’m really doing something important. That one is much better! How about you?

What can you do today to UP YOUR LEVERAGE? To get smarter, or change paths or to just be a part of a nicer and better world? My guess is that we can ALL DO SOMETHING.

Dialing in to trust: A force multiplier

Trust is an essential element for any relationship.

If your children trust that they can share with you they will do so, at least more often. If you have strong trust in your relationships at work with your team and the leadership, you can accomplish what may otherwise seem (or even be) insurmountable.

In a truly great book, “The Soft Edge,” by Rich Karlgaard he devotes much time to sharing stories and research on the power of building trust in business especially. The bottom line is this: profits and customer engagement are off the charts for teams that have a strong sense of trust.

“The big lesson: You can pay for someone’s time at work, and people will show up and do what they need to do. But you can’t wrench ideas, extraordinary effort and innovative solutions from their minds. Instead, if you give trust and respect, you’ll find those great, innovative ideas readily offered.”

It is interesting to me that more leaders don’t spend more time ensuring they get this absolutely right. (According to Karl, only 19% of people trust business leaders to make ethical or moral decisions. Worse yet, only 18% trust business leaders to even tell the truth… Side note: I think this is true in parenting. We sometimes don’t think we should have to “build” trust in our homes, but I’d say that healthier homes depend on it.)

The book has some strategies for building trust, (transparency and authenticity are key…), but I won’t go into a full playbook here. As always in this blog, I hope to inspire you to consider the topic and to take action if you believe it is speaking to you. I have been in organizations where this has proven beyond true, and can personally give you the differences if you reach out to me. This is critical in our homes, communities and work. Let’s stay on top of it and grow where we can.

What will you read this summer?

Happy Thursday everyone!

I am once again behind on recapping the books I’ve read for the year… This picture was taken on April 15 so we aren’t too far from the first quarter. I have more time during the winter months, it seems, coupled with that freshness of the new year that prompts a hunger for learning and growth.

If you are interested in my input on any of these, please let me know! Here are my top 5:

  1. The Little BIG things, Tom Peters — It is classic Tom Peters… All things excellence in our lives and a focus on people! Right up my ally!
  2. The Daniel Dilemma, Chris Hodges — A great book on how to stand firm and love well in a culture of compromise.
  3. The Power of Moments, Chip Health and Dan Heath — This book is all about thinking and capturing “moments.” It has some great ideas on how we can intentionally construct elevated moments.
  4. WHEN, Daniel H. Pink — Everyone always wishes they knew God’s plan (when to get married, when to change jobs, etc.). This book goes into the science of how we can do this and optimize our success.
  5. Principles, Ray Dalio — This is a must read for all leaders, whether you’re just starting out or at the top of your career. Using his basis of economics and  leading one of the best firms ever on Wall Street, Dalio uses his unique approach to tell a story of excellence with details we can all grab and implement.

So many other good ones,  and  I would love  to share about any of them if you are interested so just ask. If you have one for me, let me know! Inthe summer, I try to read at least one novel — something “Nantucket-ish.” Would love your ideas!

2017, The final review: Books I loved

Reading — and continuous learning in general, really — is among the top three things we can do to grow personally, if you ask me.

I realized I wrapped up 2017 without my final reading list, so I thought today would be a great day to get this on the record. In fact, as February kicks off, I hope you will find one that interests you enough to grab a copy on Amazon or your local bookstore.

With the temperatures still hovering around freezing, it’s the perfect time to shut off the television and jump into learning! (For many, it’s getting lost in a fictional story. I seem to prefer nonfiction. Whatever you fancy, the practice expands your mind, imagination and thinking so go for what you love.)

Here are some thoughts on a few books that I loved in particular, but my full reading list from May through December is at the end:

Higher is Waiting, Tyler Perry

  • Why I loved it: Frankly I just love Tyler Perry (AKA Madea), so it didn’t matter what it was — I knew I’d probably like it. The thing is, his book is pure gold. This is where I got the idea from a December blog to ask those you love to write you a letter versus giving a gift. I did this and my boys and my mom wrote me the most wonderful, personal letters. I will cherish them forever and make this an annual practice. Books like this provide us those “gems” that enrich our lives.

Side Hustle, Chris Guillebeau

  • Why I loved it: Our current economy is sometimes referred to as the “gig” economy. What this means is that many people have made it a practice to have many “side” streams of income coming in. Chris promises to go from an idea to income in 27 days. This is a simple and practical little book that highlights ideas and stories that just might be a game changer for you.

A Resilient Life, Gordon MacDonald

  • Why I loved it: First of all, let’s just say that I really loved it! I have gifted it multiple times now and paid my boys to read this one. If they soak up even a part of it, their lives will change in the best possible ways. The book is older and full of wisdom. It is a Christian perspective on business and life. Some of the ideas that got me thinking: Who stretches your mind? Who listens to and encourages your dreams? When forming your group of close friends, you might ask: Who will protect you? Those alone are worth the price of the book and that is just a glimpse. If you only pick up one of these, pick this.

Whisper, Mark Batterson

  • Why I loved it: Mark is my very favorite Christian author. His book the Circle Maker is another I gift often. Mark’s books are full of stories, science and studies that compel you to be better and stronger. This book is about hearing from God and how we do so. I loved his story about Pure Delight: “Seven times in the book of Genesis, God steps back from the canvas of his creation and admires. It is his reaction and is expressed as “good” which comes from the Hebrew work tob… joy unspeakable. That first emotion sets the tone, sets the bar. God delights in what he does and he wants nothing less for us.”

Of Mess and Moxie, Jen Hatmaker

  • Why I loved it: Jen is hilarious and inspiring. She captures motherhood — and she has her hands full to say the least, so she knows the job well. One of my favorite quotes in the book she attributed to Brennan Manning: “Many people between the ages of 30 and 60, whatever their stature in the community and whatever their personal achievements, undergo what can truly be called a second journey. The second journey begins when we know we cannot live the afternoon of life according to the morning program.” It’s good.

Unscripted, Ernie Johnson Jr.

  • Why I loved it: This one is especially for the men but good for everyone. I pick up books like this so I can better understand my boys. Ernie is a long-time NBA commentator and the books takes us through his journey, including a fierce battle with cancer. I loved this concept: “God has given us many moments that blessed us and blessed those who seek them. I call those blackberries (blackberry moments). If get get too tied up in what we’re doing in our jobs, in the game, in whatever it is, we miss them, and when we do, we’re missing out on so much.”

Year of Yes, Shonda Rhimes

  • Why I loved it: I heard 100 times how great this was before I picked it up. It IS that good. Go get this one for sure. It’s fun, useful and is exactly what the title says about making a decision to get out and say yes to things, including and especially those that scared Shonda.

Braving the Wilderness, Brene Brown

  • Why I loved it: Another amazing work from Brene who has blessed us with game-changing TED Talk, “The Power of Vulnerability,” and three other terrific books. Brene is a research professor at the University of Houston and lives out a life of impact. She covers why joy and pain are collective journeys, including the need to “show up” to experience these with those you love and why it is so powerful. So many good concepts that you really should read the book.

She’s Still There, Chrystal Evans Hurst

  • Why I loved it: I think this is her first book. She comes from a family of writers and musicians. I have to say, this was an amazing read. She could have titled it different, but it is full of great insights and inspiration. One idea I noted and love, “Schedule celebration moments monthly.” Love that.

Quiet, Susan Cain

  • Why I loved it: There is a reason this book has earned so much notoriety. It’s one about introverts, and as someone who is just over the edge into being an extrovert, I adored this book and the science and thinking behind the work. This should be a must-read for anyone who works with people, including parents. One of the thoughts: “One genuine relationship is worth a fistful of business cards.” True, true and true!

Black Privilege, Charlamagne tha God

  • Why I loved it: I loved it because it is SO out of my normal category of books. The language and approach aren’t quite my cup of tea but, we MUST learn and grow by understanding others and this is a great way to do it. Charlamagne is a popular co-host on the nationally syndicated hip-hop iHeart Radio program the Breakfast Club, and a featured television personality. He tells his story in a way that makes you feel like you were a part of it. His quote: “If there’s one thing I want you to take away from this book, it’s that privilege is something that everyone can access.” It’s worth your time.

Tribe of Mentors, Tim Ferris

  • Why I loved it:  Tim Ferris may be my favorite author at the moment. Last year he wrote Tools of Titans and his famous 4-hour work week, that he wrote a few years ago, are both best sellers. This book is essentially “short life advice” from who he considers some top contemporary influencers in our society today. It’s easy to read and full of wonderful ideas. He asks the same series of questions to these influencers and showcases their answers. My favorite question was: “What advice would you give to a smart, driven college student about how to enter the “real world?” With 200 answers to this, I think I sent 50 to my boys… Brilliant format and a must-read.

Let me know if you end of reading any of these. I’d love to hear your thoughts. Enjoy!

Time well spent: next-level thinking

I thought since the year is closing in, it would be good to spend one of the last work weeks focused on a deeper topic. One that just might help you as you’re closing in on your goals and establishing your big, bold and amazing 2018 plan! (We’ll get to that soon, too. I have some great content to share.)

In Tim Ferriss’s new book, Tribe of Mentors, he showcases a transcript of the same few questions he asked about 200 people that have inspired him in some way. His question was: “What is one of the best or most worthwhile investments you have ever made?”

One of the stand-out answers for me was from Brené Brown who said, “PROBLEM IDENTIFICATION.”

That resonated because I like to move straight to the ACTION part of solving a problem. In fact, her comment was that “most of us are plagued with action bias and really struggle to stay in the problem identification part… ” The idea that getting clear and digging deep into what the root is would be pretty helpful, don’t you think? Here’s where my mind went:

When someone I love is struggling, it is easy to assume the problem is something obvious (their significant other, work, school, etc.). For the most part, it’s a combination.

When you can’t seem to work through a project at work easily, is it because you haven’t asked the “right” questions and haven’t been engaging your mind to next-level thinking?

When I’m even in “innovation” mode and ready to conquer the world with ideas for my clients, do I even know what their real problems are? What research can I do to dive deeper?

When I can’t seem to sleep, could it be because of something not immediately clear?

Answering what’s not so obvious seems like the perfect place to go when problem solving. Being more thoughtful, spending more time in research, asking better questions… yes please.

I’d love to know if this resonates with you!

Simple Thoughts Sunday – Who is that seeks after God with you?

(Photo Creds: My good ole’ iPhone @ my dear friends Jan and Nan’s 50th birthday celebration in the Dominican Republic!)

Simple Thoughts Sundays are my favorites. As many of you know, I am an avid reader and in the last few weeks I stumbled upon the most brilliant and thought provoking author. I’ve read three of his books in the last 10 days, but one book in particular called ‘A Resilient Life’ falls into one of my top 5 ever. That’s huge.

The author is Gordon MacDonald if you want to look him up. In the book, I marked literally hundreds of passages, but the one that stood out was the idea in this picture.

The chapter, ‘There are Certain People,’ focused on the people that “enable us to be as we have never been before.” That is an awesome truth. He goes on: “The pathway to resilience requires that I fill my personal life with a very special set of relationships. Who makes up your happy few?”

Other questions:

  • Who stretches your mind?
  • Who listens to you and encourages your dreams?
  • Who will protect you? (Have your back as my friend Coretta has reminded me…)
  • Who are those that share your tears?
  • Who rebukes you?
  • Who plays with you?
  • The final question: “who is it that seeks after God with you?” This one, I can’t quit thinking about.

Let me know if this stirs your soul at all.. I’d love to know!

Make it an amazing week!

An accelerating world continued: INVENTING OUR LIVES

(Photo Creds: We Heart It)

I hope you are good with my continued focus this week on maximizing our summer (especially for the younger generations) by understanding and hopefully creating an action plan to go “deeper” in your knowledge of how our world is ACCELERATING.

Of course the quote above would stop me in my tracks. Grab the highlighter and send texts simultaneously to the kids… We have to get in the mindset of INVENTION. I would say even my generation needs to grasp this sooner rather than later. It’s not too late… in fact, it’s RIGHT ON TIME.

Here’s the thing: you need a plan to succeed. If you have younger folks in your life, even if you don’t wish to “jump in,” you need to do it for them.

To truly understand the driving forces and and help them design that “plan.” By the way, the “plan” will be short lived, because for this generation, the pace of change is so fast that they will have to recreate (INVENT) themselves via learning multiple times in their lives.

“Like everything else in the age of accelerations, securing and holding a job requires DYNAMIC STABILITY – you need to keep pedaling all the time,” says Friedman. “Within the next decade the digital divide will disappear (meaning literally everyone in the world will have access to the internet and cloud, i.e. a WORLD OF EDUCATION AT THEIR FINGER TIPS…). And when that happens, only one divide will matter, says Marina Gorbis, executive director of the Institute for the Future, and that is, ‘MOTIVATIONAL DIVIDE.'”

So there you have it. The future pretty much belongs to those that will JUMP IN and take ADVANTAGE of the world that is literally available to them. What a great OPPORTUNITY WE ALL HAVE TO embrace the CHANGES. Sure, days at the pool, throwing rocks in the pond, and hangin’ with your besties are still critical. I’ll always be one that says we learn so much from the people we surround our selves with. However, this is a world that Mr. Friedman helped open my eyes to over the last few days. I hope this helps IGNITE some of you to begin to go further in understanding and truly make this SUMMER COUNT for you and your families and friends.  Let’s all get to INVENTING… and let’s make it FUN.

An accelerating world… Making THIS summer count by learning

(Photo Creds: Canva)

I am reading one DEEP BOOK (Hint: You should be reading it, too).

Some of you may be familiar with Thomas L. Friedman, who also wrote the famous book, “The World is Flat.” He also has won three Pulitzer Prizes for his work with the New York Times. He’s a genius and his style is a bit refreshing. It’s not for the faint of heart, but I’ll do my best to make it required reading in my house and in my circle, (hint: In the house, that means there will be bribes).

So, here’s the thing: I hope you’ll stay with me on this “deeper than normal” writing for this week.

As you may have picked up, I’m HUGE on innovation. I am even bigger on life long learning… reading, listening, whatever I can get my hands on to grow as a person. Here’s the thing… it’s summer. If you have kids of any age, they probably have some down time. This would be a REALLY great time to begin to explore with them how this WORLD is moving and to help steer them in the right direction. I’m afraid we don’t have the answers because this world is markedly different. What we DO have are great resources such as this, and with a bit of effort we can MAKE THIS SUMMER COUNT in helping the younger generation grasp and grow and take FULL ADVANTAGE.

I’m not even halfway done with this book as it requires really understanding, taking time to soak it in. Here are the key points so far and why I decided it was so important to get it in writing now:

  1. The world is changing so fast we cannot even begin to understand. Since 2007, a mere decade ago, our lives have been upended and are each year by a pace that we cannot even define. The three largest forces  -technology, globalization, climate change – on the planet are accelerating all at once which requires that our societies, communities, etc. be reimagined.
  2. We should consider having “no limits on our curiosity” about learning different disciplines and how the advent of the internet and the “cloud” have literally OPENED the FLOODGATES into what is possible and who can achieve what. The three possible ways to look at the world sounded reasonable:
    – “Inside the box” thinking
    – “Outside the box” thinking and the best one…
    – “Where there is no box” – of course this is the world we live in today
  3. Consider how the world is becoming interdependent… Technology can connect us to one another in ways not imaginable a few years ago. Case in point is AirBNB, which now connects any renter to any tourist or business personal anywhere on the planet… The platform build had an infrastructure that supported BUILDING TRUST so you could rate one another, etc. This is one small example.

I hope this gives you a SPARK of INTEREST to consider going DEEPER THIS SUMMER for the sake of a better WORLD. It is entertaining also, I promise! The generations that follow will thank you!

Another quote from the book I loved… it happened to be at the start of chapter one, which is likely why I jumped in so fast:

“Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.” Marie Curie

Top books for the first part of 2017!

Whew! The first four months of 2017 have been a whirlwind and I can’t believe I’ve had time to read at all frankly.

Thankfully I love to read and find that I learn the most about living well and about leadership from some great authors and teachers. As many of you know, I like to share some of those top “reads” along the way. The picture is ALMOST all of them. There were two I gave to others to read (Seven Mile Miracle by Steven Furtick and The Women of Easter by Liz Curtis Higgs). There are also a couple that I bought multiple copies of to gift to others (Own It and The School of Greatness)… They were that good.

Please let me know if you read something I need to grab! Summer is coming soon and hopefully there will be time to take on something new and different. (I usually read one or two fiction books per year and summer is a good time for getting lost in a great story.)

Here are a few of my favorites:

  • All Tim Ferriss books: Tools of Titans, The 4-hour Chef, The 4-Hour body… As you might notice in the picture, his books are the big ones at the bottom. Frankly, he has a lot of great content. But better yet, he knows that content draws individuals in differently and that the ideas aren’t necessarily for everyone. He points this out off of the top and encourages the reader to find the areas that are valuable for them. One of my favorite quotes from the book: “Asking the right dumb questions is often the smartest thing you can do.”  – Alex Blumberg.The encouragement to ask the question everyone wants to ask, but it seems to basic, is called out by one of America’s great entrepreneurs.
  • Own It, Sallie Krawcheck… As mentioned above, I bought multiple copies of this. It may at first seem like a book for just women, but honestly if I were a male leader I’d put it at the top of my list. It’s really just solid advice and offers some great stories to drive them home. The primary message is about finding your purpose in your work. I thought this part was great on the topic of assessing risk as a leader: “When I was running Smith Barney and Merrill Lynch, I made sure that I assessed risk every day. When I was in meetings, I would ask again and again, “What’s the ‘everybody knows ‘ risks? What’s the risk we’re not seeing because we are too to it?”Whether you are a parent, a new grad, a physician or anything else, this is what I call key learnings… We must get really good at this.
  • The School of Greatness, Lewis Howes… If you are a motivation junky go grab this now. If you need to learn some basics on what will help drive you to success, go grab this now. And if you want to diversify your thinking with a contemporary leader who I have no doubt will eventually compete with the Zig Ziglars of my time, then grab this now.Lewis is a good one to follow on Instagram as well, @lewishowes. He was briefly a professional athlete and while sidelined from his dreams, he has not let that defeat him, but rather accelerate his potential. Here’s a part I thought you might like: “GROUNDING: Before I do pretty much anything in life, I like to have what I can a “grounding” moment. I originally experienced this process in sports. Before every game, the coach would prepare us for the battle ahead by getting our thoughts together and putting us in the right frame of mind. I call it getting grounded. This is where I commit myself to my vision, get connected to who I am, and focus on what I’m intending to create in that moment.”

    Good, huh?

  • GRIT, Angela Duckworth… Such a terrific book. This should be on everyone’s required reading before they launch into college. Angela Duckworth is a “pioneering psychologist” who helps crack the code for outstanding achievement by a focus on passion and persistence, aka “GRIT.” A fun excerpt:”There’s an old Japanese saying:  Fall seven, rise eight.  If I were ever to get a tattoo, I’d get these four simple words indelibly inked. GRIT depends on different kinds of hope. It rests on the expectation that our own efforts can improve our future. ‘I have a feeling tomorrow will be better’ is different that ‘I resolve to make tomorrow better.’ The hope that GRITTY people have has nothing to do with luck and everything to do with getting up again.
  • Unshakeable, Tony Robbins with Peter Mallory… (A Kansas City boy!) This is a book that requires ACTION on our part. If you have been following social media, you may know that Tony Robbins – a well-known motivational speaker – is on a campaign to make America smarter and richer. This is his second book in recent years on the topic, and in this one he partners with Peter Mallouk, Creative Planning, who helps us with the topics of risk, fees and in general how to maximize our retirement and savings. There are a lot of good actionable steps that you will want to use… This will give you a good idea:Whether you are a business owner or an employee, you can see how your company’s 401K plan stacks up by using his free online Fee Checker tool. It will analyze your plan and calculate within seconds how much you’re being charged in fees.

The others were terrific as well, but I like to keep those posts short and this one already exceeds my norm. Again, I’d love to hear what you have been reading!

 

Simple thoughts Sunday: Stay the course

(Photo Creds: We Heart It…quote from Brian Houston, Hillsong, Live Love Lead book)

I am often asked how I navigate life… You know, make life-changing decisions, dodge bullets, celebrate the good AND the bad.

I think it’s my age, as I recall being a decade (or three) younger trying to figure out this puzzle.  My answer today is always based on the insight in the quote on the photo. I have only been able to be successful in anything from raising my boys to growing in my career to caring deeply and giving generously to our community through the gift of God’s word.

To be honest, even though I’ve had a strong faith since I was I girl, I was well into my 30s before I was able to get past the first few chapters of the New Testament.

As far as the Old Testament, I quickly lost interest after the creation story. It just seemed too overwhelming and perhaps a bit boring and even unrelatable. Wow was I naive! The word of God is not only NOT BORING, but it is funny at times, and pours out advice for a life well-lived. It seems like every day, at least one of the scriptures in my reading (I follow the one-year Bible reading plan), I am confronted with something that seems to be timely to what I am going through. It is incredible how the world aligns and speaks so clearly through His word.

I always wanted that “proverbial billboard” to show up on my way to work and shout out my next round of advice… a vision… a message that validated where I thought I was supposed to go or not go. The amazing reality is it was right in my nightstand… waiting to be opened.

I encourage each of you if you don’t regularly read the Bible, to give it another chance. I had to get the new living translation (NLT) version because I needed the commentary at the bottom to understand much of the Old Testament, but it is probably my favorite now. I don’t know about you, but I could use God’s direction pretty much in every area of my life. It is amazing what you will find when you simply open the pages.

Have an amazing week! Two weeks until Easter… Hope is rising.