To Serve well

Serving with Excellence for a Life of Excellence

Growth mindset

What pressing problem can I help solve?

This lady had some BRAVADO: Word on the street (and in the magazines) is that Lori Goler, Facebook’s human resources chief, got the job basically by cold-calling Sheryl Sandberg.

The question in the title of today’s blog is what she asked that triggered Sandberg to respond.

“We need help recruiting.” Here’s the thing: All leaders have problems to solve. That is the entire reason they (and we) are hired in the first place. On any given day, I assure you a leader would love if you come to the office with this question on your mind. How can I solve problems? How can I best serve today? What issue, if we address it right, will make us achieve our goals, improve employee satisfaction, make our customer experience the best it can be…? You get the point.

I think this question is golden at home as well as in the community – and even in places you wouldn’t think. My mom lives in a retirement community and I know that if she asked this question, they would have a response. Whether it’s providing useful feedback or diving in to fix issues, the “sha-bang” problems exist all around and are looking for people that are ready to rise to the occasion and help to solve.

*Side note: Huge shout out to the kids in Florida who are championing the effort to solve our country’s enormous problem with school shootings. They are jumping in and using their voice. I have no idea where it will go, but I applaud them! Any collective effort we can make to solve problems, both big and small, are key to our ongoing growth and success.

Black History Month series: If you still don’t understand

Here’s the story of Mae Berther Carter, who raised a young family in 1965

That really isn’t that long ago, if you ask me! I think it’s important to put things into perspective.

During 1965, Ms. Carter enrolled 7 of her 13 children (boy, she had to have been busy!) in public schools that were previously reserved only for white students.

Despite people firing bullets into her home, she persisted. Despite being evicted from her home, she persisted. (Does “Nevertheless, she persisted” conversation from last year resonate with anyone else here?)

In 1969, Ms. Carter and her husband won a lawsuit challenging the “freedom of choice” laws. That same year, a court order ended the segregation system in the Drew School District. All 7 of those children later graduated from that school. (No clue what happened to the other six…) It is hard to fathom a school — and for that matter, public or private spaces — being reserved only for certain people. To think that inequality like this ever existed is far from the teaching of most value systems, spiritual and not. (Side note: There is inequality still today in so many areas, which is in a large part what the #MeToo movement is about. I am not so sure our country has advanced as much as it could have.)

At any rate, these stories compel me, as they shrink the topic to a level I can consume.

My mom was 22 years old then, and although she’s aging now, it’s hard to think she walked through this world at the same age my boys are now. That brings it close to home for me. As I shared Tuesday, science shows through epigenetics that those harsh realities impact the generations that followed, including those alive today.

That means someone you sit next to at work or church; someone you watch on television or perhaps in one of the Oscar-nominated films — they’re affected. You see, we all have our story. We all have backgrounds that shape us. I think all of us need to go into conversations throughout life with a greater understanding that everyone has a journey and the best thing we can do is listen, seek to understand and, of course, serve others freakishly good and always be kind.

I hope you and your family are taking some time this month to learn more stories like Mae’s. Consider checking out The King Center, which showcases some terrific information.

Black History Month series: Use your voice

I didn’t know who Alice Walker was. Perhaps you don’t either.

She is known for her work as a novelist, penning masterpieces like “The Color Purple.” This book became a revered film and was a part of a movement that once again showcased our need to be educated on history that impacts our world still today.

I  love her thought in the photo above because I feel that it is true today, despite the fact it shouldn’t be.

Today we can use our voice and, in a matter of moments, reach thousands. How powerful is that? Our voice can be used for good or for the more controversial. Our voice can be used to raise awareness as an instrument of peace, or to galvanize our communities to achieve better, together.

The bottom line is that we have the power.

We have the opportunity to achieve the purpose God has set for us.

We have tools available to us to join the conversation, educate, raise the flag and spread the love.

We have the power to make an impact in our lifetime.

I believe one important impact area is knowing; knowing the history of our country. This knowledge will create a greater understanding that can and will change us and the generations to follow.

I hope you’ll join in!

Family: Your first team

Family connections run deep.

No matter what your family looks like or how dysfunctional they may be, family creates a bond like no other.

Family sees us at our worst and our best: tears of joy and pain. It’s raw, but a good raw.

Family is vulnerability.

They have seen the real us and vice versa, and they stick around regardless of whether they like what they see.

Even if we step away or create a distance, we are drawn back because, well, family is family.

Like many of you, over the years I went to extended family reunions as a child and thought it was fun, but totally missed the meaning. I watched my boys and was surprised that they seem to realize and honor the depth of family at a young age, and valued its importance.

That has me thinking: We all could use a reminder to really invest in this area. It’s easy to put family on the back burner unless, like children, they need us for survival. Family will be there and we know it.

For that very reason, we should make a concentrated effort to invest and honor them every chance we get. Say thank you, show appreciation, lift them up… We do this in the work place and we do it with our friends, but do we tell our favorite uncle that he really means a lot to us? What about telling him that his service to our country brings you so much pride and gratitude? I don’t do this enough.

Let’s pay attention and make some investments in those who are our greatest cheerleaders. Who’s with me?

(Rewind: This is a revamped post from 2017, because it rings true now and always.)

Simple Thoughts Sunday: Playing to win

I am a fan of daily devotions. A good friend got me the ‘Awaken’ devotional book from Priscilla Shirer for this year, and I am really liking it. I love practice examples and she offers plenty. In this verse, she focused on the “in such a way,” part: “Read this again and see: the winning is not just in the running. It’s in the WAY the RACE IS RUN.”

It’s Superbowl Sunday and the Winter Olympics launch on Thursday. A huge week for sports fan and I am indeed among them. Serious athletes and all of us who strive for excellence in our own “race” must run with endurance and have the discipline needed to anchor our souls and lives to a plan that will help us to do so in the best possible way.

Shirer suggests that we do this by listening and submitting in obedience to God’s word. In other words, to actually seek out his voice through scripture reading and any other way that you can soak it in with today’s many resources.

For this “Simple Thoughts Sunday” I am all in on following his plan to achieve the life of excellence I desire. I hope you will have some time to truly enjoy the big game today and will celebrate the athletes who have indeed put in the effort to WIN later this week with the rest of the world.

I can’t wait to spend some time this week diving into the insights of Olympics past and present. It will be FUN!

Lessons from the Market

Who is ready for the farmer’s market to come back? You might recognize the famous sign above, from a year-round market that keeps going no matter how low the temperatures fall.

That is, of course, the Pike Place original farmer’s market, established in 1907 in Seattle.

I read about another famous market — the Tsukiji fish market in Tokyo — where they sell millions of dollars in frozen fish. So many untold stories of success.

Here’s the thing, that and many farmer’s markets operate still without technology, relying on basic math, receipt scraps and a handshake. I think that is why I love farmer’s markets: the simplicity and pureness in the exchange. From the ground to the pick up truck; from the market to our homes. The fewer steps the better, and the experience lends itself to authenticity and a feeling that you are part of something powerful in the community.

Long ago are the days that we exchanged goods with a simple handshake. To me, a good solid handshake still inspires trust and the hope for a relationship that will be mutually beneficial. A neuroscience study by the Beckman Institute confirms that in fact the basic handshake, “not only increases the positive effect toward a favorable interaction, but is also diminishes the impact of a negative impression.” It quite literally “lights up the brain” in MRI studies. That’s not surprising to me, but it should make us all remember that when developing a trusting relationship, we must realize that the warmth of a firm handshake creates an impression that is proven to make a positive difference.

As we think today about the “market” — defining this as a place to purchase goods from an actual person who likely played a part in their existence at the market — I want you to think about the following (in addition to dreaming of walks and fresh produce in warmer weather!):

  1. Simplifying life is good. Out with the multi-step program, processed food, processed information — in with the basics. (Remember our talks about minimalism from earlier this month?)
  2. Relationships are built on trust. I would add that this starts in community. A business mastermind, in your neighborhood, a small group at church….
  3. There is power in your approach. Your handshake, smile, willingness to ask thoughtful, empathetic questions, showing interest… it’s all important. Communities have thrived for years based on these simple lessons learned in the marketplace exchange.

Accelerating growth: The value of strong teachers & mentors

This is a topic I could stay on forever. There are so many great aspects of GROWTH that it could genuinely fill our days.

The good news is that we no longer have the one-room schoolhouse with a small selection of books and references. We literally have more information to consume than we ever could ever reasonably take in.

On Tuesday, I framed up the idea of just getting started on growth. We did this through a conversation on development silly, “stupid” mini-habits. To me, the next part of this discussion is surrounding yourself with wise counsel. As in teachers, mentors, coaches, etc. So to summarize:

  1. Set a Goal
  2. Break that down into small steps so it’s doable and you set yourself up for success.
  3. Seek out the right people to help you WIN!

This may be the most important part because we were designed to be in community. We simply cannot go as far on our own. It took me a long time to realize this in the health/fitness world. I have had a trainer (shout out to the most amazing, encouraging and smart trainer there is)  for almost three years. I am highly disciplined with most things when I put my mind to it (i.e. making a decision), but I just won’t push myself during a workout without someone guiding me. It’s partly because I don’t understand the process of building and maintaining muscle, but it’s also that I just don’t like to be in pain. I’m sure many of you get it.

That’s just one pretty straightforward example. Since I was young, the teachers and coaches were the people who helped me GROW. They are so critical to all areas of our development. I would submit that they still are, but it may look a little different.

Who do you seek out for growth? If you want to be the best in your industry, have you sought out the best to help you? In my assessment, good teachers, coaches, mentors do the following:

  • Champion your success;
  • clear the path if needed (open doors to both knowledge and people that can help you); and
  • yes, hold you accountable to goal achievement.

I also think it’s pretty important that you hold the same value system and enjoy each other’s company. (It’s always best if you have fun in the process.)

Today and this weekend it would be great if you gave some real thought to this. What area(s) in your life are you trying to grow in? (Spiritual, financial, relational, career, physical, etc.) Do you have good teachers or mentors to help you? If not, develop a strategy to seek it out!

Feel free to reach out to me if you’d like to talk further on the subject. It’s a hot topic for me personally!

Today I will do one push up.

(Photo creds: Canva)

Our own personal growth happens over time, whether or not we’re aware of it. Growth can be real growth, as in getting stronger. But it can also be more meaningful or purposeful.

We can stunt our growth with our habits we’re unwilling to confront head on. One of my habits is hitting the snooze button daily, and oftentimes more than once. I recently decided it was time to stop the silliness and get the heck up. It’s still January – and anything could change – but for now, I am putting in place a firm call to action to get up at the sound of the first alarm.

We all know that growth is achieved by making consistent healthy decisions over time… an apple a day-type thinking. In his book, “Mini Habits,” Sam Davis lays out that the foundation in establishing habits. He explains that we should put in place “stupid-small” steps to help us move toward success. (Hence, the example in the title of this blog.) It gives you the notion that you are creating steps that set you up for “too small to fail.” In other words, you’re set up to succeed. Even if your goal is to do 25 push ups a day. By the end of the day, you’re not going to let the hurdle of doing one stop you from achieving your goal. (Thank you Levi Lusko for the example.) Here are some others:

Goal: To eat more greens each day.

Stupid Small Step: To eat one piece of lettuce a day.

Goal: To walk two miles, or 30 minutes, every day.

Stupid Small Step: To walk to the end of the driveway and back each day.

Goal: To develop a habit of sending three thank you notes out each week.

Stupid Small Step: To send one thank you text in a week.

I think you get the concept here. Small steps repeated over time equal new habits that create GROWTH. If you stay focused, they will produce MASSIVE GROWTH! I like that idea a lot!

Where do you need to start today?

Simple Thoughts Sunday: GROWTH

I love things that inspire me; especially those that catch me off guard.

Chris Hodges is an author and pastor I follow from Birmingham (shout out to my BAMA friends Nan and Jan).

I have shared before that I do an annual spiritual fast, called the “Daniel Fast.” I do it the first 21 days of each year. Coupled with a better diet, I also give up the unhealthy surfing of social media channels and most TV. (I still use Twitter and Linked in for work, and admittedly still watch ‘This is Us,’ because I just can’t not watch.)

It’s amazing how much time is freed up. Also, how your focus returns to where it really should be all year long. Chris’s church, Highlands, is also doing the “Daniel Fast.” They add 21 days of prayer, and actually have a 6 a.m. weekday service that focused on great worship music and a 5-minute message before a prayer service. They posted about it online, and I was blown away by the message earlier this week on growth, and the reference to Luke 2:52.

I pray this scripture over my boys frequently and have since they were young men. I had not really given it much thought in terms of my own personal growth. Hello light bulb moment. We are all growing, whether we are 2-years-old or 92-years-old. Always learning, always looking to go deeper, share more, serve better…

Chris’s word for the year is GROWTH. (More on the word-of-the-year concept here, in case you missed it.) I think he may be a few years older than me, but I love that idea and thought you might as well.

I am praying this scripture over all of us today. May we achieve all that we were destined to in order to serve our FULL PURPOSE in this life. We will talk this week about growth in general, and some leadership insights I hope will help you continue to build momentum!

Rules for excellence…

If you don’t know the leadership guru of all gurus, Tom Peters, look him up. He is well into his 70s and still pushing out amazing content. I love that.

He’s most famous for co-authoring ‘In Search of Excellence,’ but his credits go far beyond that classic. I have found his book ‘The little BIG things, is probably the best I’ve read in years. In it, he outlines 163 ways to pursue excellence and most of them are brilliant. (I’m sure all are to some.) The quotes in the attached image come from this read. He wisely credits other great thinkers, including the everyday types, like lessons from the local barista.

I knew for sure when I read #62 (above) on his list that I had to share it with you.

If I were Rosesblatt (author of “Rules for Aging”), I would say that these are great suggestions for all of us. Wisely seeking good counsel and, for that matter, a wide array of viewpoints, is always something that can help us improve. I believe this is true whether you’re dealing with basic home matters, finances or, of course, fulfilling your purpose in work/school/where ever God planted you. LOVE IT.

Is there an issue right now where you could use some counsel? Someone to listen and give you a perspective? We should all seek that out this week. (Make a note now to do it… that’s what I have to do!)

The second suggestion on thanking others early and often – and even profusely – was the point of Tuesday’s “Spread Joy” blog. We cannot underestimate the power of encouraging one another.

WE MUST MAKE THIS A PRIORITY if we want to SERVE WELL!