To Serve well

Serving with Excellence for a Life of Excellence

Courage

A call to the people in your story

Who has been a key part of your story? Probably a lot of great influencers, and people who have walked alongside you at all ages. I don’t remember much from elementary school, but my immediate family stands out. There were a couple of friends I recall, though not so much their names, from middle school skate parties and endless sleepovers. High school and college have many stand outs, from dear friends, to teachers and even early bosses. My career has provided great leaders, and awful managers; those who have mentored me, and those I have mentored. My mind can also see what seems like hundreds of faces of people who have impacted me with their stories of bravery, courage and otherwise living out lives of excellence and humility on a day in and day out basis.

Here’s the idea today: We need to reflect. We need to take the time to look back and see how the right people have been placed right where we needed them – at just the right time. It is so cool how life seems designed to provide the hope we needed in a moment, the lesson that we perhaps didn’t know we needed, or the courage to rise to the occasion of something or for someone that really needed our support. Our journeys are so much better thanks to these people – many of them surrounding us right this moment. You know what is great? We have the opportunity to let them know about that impact.

As it’s still back-to-school season, I thought it was the perfect time for this little “assignment.” Who is in with me on calling out those people who have been key to your life, and reaching out with a big thank you? By Friday, let’s each identify at least 3 people, and go spread some gratitude and joy? I know it will make all of the difference. Have an awesome week!

Charging the gates with courage

My favorite colleague at work shared this quote with me. I am certain I’ve heard it before, but I had forgotten it along the way. It is classic Churchill, encouraging us to be strong in the midst of tough challenges. His “courage” dictum also found in this one you may have heard…

“You have enemies? Good. That means you’ve stood up for something, some time in your life” 

This work friend is fierce and a wonderful role model of effectively forging ahead against tough conversations. We all need to dismantle barriers and biases (and sometimes address the proverbial “elephant” in the room). She does this with finesse and elegance. It’s a gift, and one I feel we all need to polish up on.

Here’s what I have found so far: Courage takes an ongoing commitment to be true to what you know is the best for you, the team, etc. It takes dedication to not just “dial it in,” but to carefully craft a response, an approach, a business case if you will, to highlight your point of view. To counteract the conversation… to impact a decision that may well impact many others. We all have this inside gut check when we know that we need to come out from behind our desks and take that meeting, even when there may well be “dog barking” at the door. May we work toward being courageous.

I’d love to know your strategies. In the meantime, I am going to keep this quote close. It is inspiring and will help drive me toward the best in every conversation regardless of what opposition I may face.

Rewind! This post is a throwback to last summer, but timely and inspiring likely in any season of every year.

Catering to our success

I was on a panel a few years ago when I was stopped in my tracks by a quote from a fellow businesswoman. She said her most important life lesson was to stay focused on the concept that she wants others to “cater to my success, not my ego.”

It was a game changer for the way I thought about, well, everything.

During my 20s and even my 30s, I truly wanted the kind of feedback that told me I was doing great. The slightest criticism left me up at night, twisting and turning on how, why and what I could do to improve. In my 40s and even now, I crave solid, constructive feedback, even the kind that might not feel good. If I give a speech, for example, I love it when someone gives me an “‘atta girl,” but I love it even more when someone takes the time to point out where I could have expanded, improved, etc. In my personal life, I think it’s still a challenge sometimes to receive feedback you don’t really want to hear.

We of course should want that for ourselves, but it can be a bit uncomfortable to be in the middle of the “ring” so to speak. It is important that feedback is both honest and fair, and delivered with honor. We need to remember that although Brene Brown (Dare to Lead, Daring Greatly, Rising Strong, Braving the Wilderness) is on point with her, “Clear is Kind,” that it’s only kind if we do so with respect and a true intent to build value to the person. On that point then, feedback is, at its root form, a trust exercise. It’s best delivered within that context and in a trusted relationship. Maya Angelou’s famous quote seems to play well here:

“People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”

I think we need to remember that when we are on the delivery side.

I could provide a multi-point process here that may help with some steps on how to receive or give feedback, but that is for another blog. Today, I think it is more powerful to simply offer up the concept that we really need to not only be okay with trusted friends and colleagues helping us level up, but that we should seek it out. We will no doubt serve ourselves and others better if we can!

Why back down? Charging the gates with courage.

My favorite peer at work shared this quote with me this past week. I am certain I’ve heard it before, but I had forgotten it along the way. It is classic Churchill, challenging us to be strong in the midst of tough challenges. His “courage” dictum also found in this one you may have heard…

“You have enemies? Good. That means you’ve stood up for something, some time in your life” 

This work friend is fierce and a wonderful role model of effectively forging ahead against tough conversations. We all need to dismantle barriers and biases (and sometimes address the proverbial “elephant” in the room). She does this with finesse and elegance. It’s a gift, and one I feel we all need to polish up on.

Here’s what I have found so far: Courage takes an ongoing commitment to be true to what you know is the best for you, the team, etc. It takes dedication to not just “dial it in,” but to carefully craft a response, an approach, a business case if you will, to highlight your point of view. To counteract the conversation… to impact a decision that may well impact many others. We all have this inside gut check when we know that we need to come out from behind our desks and take that meeting, even when there may well be “dog barking” at the door. May we work toward being courageous.

I’d love to know your strategies. In the meantime, I am going to keep this quote close. It is inspiring and will help drive me toward the best in every conversation regardless of what opposition I may face.

There’s never a wrong time to talk about courage

Breathing some new life into this post from 2015, because there’s never a wrong time to talk about having more courage in our lives. Wouldn’t you agree? 

Brilliance: Exceptional talent or intelligence.
Courage: The ability to do something that frightens one.

(Photo creds: Unsplash.com)

Yet still, courage is always brilliant.

Courage is stepping into a boardroom prepared to give a killer presentation.

Courage is going into an interview for a job you desperately need.

Courage is signing for your first big purchase. And second. And third.

Courage is bringing your first child home from the hospital.

Courage is rising to the occasion to help someone in need, in deed or voice.

Courage is facing a tough loss and making something better out of the situation!

Courage is taking the long road to leave your home and crossing borders to achieve your goal.

Courage is seeing the good in bad situations with great faith.

Who do you see courage in each day? Tell them! I know I see courage in many of you.  Now, go be BRILLIANT!