My goal this year is to take notice and do something about those experiences that make you simply think, “He/she gets it.” Gets what? Get’s the fact that serving with excellence makes everything better! Below is a really short story of an experience I had that I thought was really cool:
Back in October I was at my son’s homecoming in Stillwater, Oklahoma. We stopped by Walgreens to pick up a few items he needed. We were in the back and the lady working at the cosmetics counter came out of her area to assist us (although we didn’t need or ask for help). We told her what we were looking for, and here’s where it gets kind of awesome. She went back to her station and apparently went looking for coupons for the product. When we walked by with what we came for, she flagged us over, gave us a coupon that saved us quite a bit of money, rang us up and engaged in a conversation which in the process gave us some eating recommendations for local “comfort” food. Here’s the thing:
1, It was evident that she was just doing this out of her normal routine. She wasn’t getting an incentive of some kind for being what I thought was above and beyond. (She was an approx. 65 year old and likely a grandma to some lucky grandkids!)
2. I’m still amazed that she went out of her way to research coupons. Who does that? What a blessing for the customers she serves.
3. She demonstrated in what was likely less than 5 minutes that she cared. She was a true AMBASSADOR for Walgreens for her city.
Obviously, this story stuck with me- I did put it in my notes of possible future blog ideas, but after reviewing it again, I am again inspired. I hope you are too. How can you be a better ambassador? I’m thinking right now I could be a better neighbor. Not sure how, but I know I don’t do much other than routine hellos. Think about it and I’m confident something will stand out!
(Photo Creds: Pinterest: mindbodygreen)