To Serve well

Serving with Excellence for a Life of Excellence

Workplace

Cultivate something that brings joy

Rewind! This is an adapted post from 2017. Happy Easter weekend!

I love the idea of community gardens. If you aren’t familiar, community gardens are managed by groups of people, generally to meet a community’s needs. Sometimes that need is because the area is in a food desert and other times it’s education. No matter the reason, it is a positive initiative that brings great value, and improves health and happiness.

A few years ago, our church did a sermon series around the idea of “cultivate,” which got me thinking about areas in my life where cultivation is needed.

“Cultivate” has a double meaning. One is about preparing and using land for crops or gardening. We do this by tilling, plowing, fertilizing, mulching, watering, weeding… the type of hard work that community gardeners know all too well. The second meaning is to “acquire or develop” a quality, sentiment or skill. (Also hard work)

The two definitions are connected.

At the time, I associated the series with the word “joy”. This association struck me as an area I needed to focus on during that season of my life… to develop … cultivate if you will. I’m sure you know by now that I consider joy to be important. I feel so strongly that JOY is something we can have but that it often requires cultivating, especially during hard seasons.

You might have an area of your life that you want to cultivate, and I encourage you to pursue that. I am hopeful some of you will join me in generating some joy in our homes, neighborhoods and workplaces! What can you do today to elevate and cultivate joy? This is a terrific weekend to do just that!

Simple Thoughts Sunday: A game-changing strategy

Wow – do I ever need to remember this. Honestly, I always have, but sometimes I really need it – like when all of the “stuff” that has been in the news this week strikes.

The scripture, found in James 1, actually has a bit more to say: “You must all be quick to listen, slow to speak and slow to get angry.” I’m not much of the “angry” type, but the rest of that would be a solid idea for a tattoo (insert lol). This is truly profound guidance, whether it’s in a relationship or in the workplace, or simply “cocktail party” conversation.

So, how about you? Anyone else find this timely? One thing that I’m learning is the importance of not only being slow to respond, but in asking really thoughtful questions. Asking the right questions, with the intent to learn and understand can be just the game changer you need to elevate a conversation. With a life goal of “serving well” and truly coming alongside one another to make each better, this is a must-have strategy.

Praying for you all as you enter our first full week of March. Let’s go!

Driving toward a growth mindset

Happy January 31st! The month felt like it was 1,000 days long and yet, for some reason, it’s hard to believe the first month of 2019 is over.

I feel like I’m still putting the ship in order for an amazing year. How about you? Did you hit your “must-have” list and generate some momentum heading into the rest of the quarter? How’s your health game going? Setting up plans to deepen those relationships? Strengthening your financial position? How about your career – be it managing the “castle” (aka, home), hustling in the workplace or the best career, known as “retirement? Did you make progress in leveling up in those areas? What about just surviving (which is a perfectly respectable goal!)?

When I saw this message, I knew immediately it had to reach a greater audience. For those who want to optimize their best life for this very season, it is critical to stay on task and intentionally build pathways to achieve what we hope will bring us closer to those goals.

As you close out this month and launch in to February, I hope this will inspire you to make the days and moments count. I pray your month is chock full of celebrations, intention and pure happiness, no matter what that may be for you!

Special note: February is Go Red month for the American Heart Association. Heart disease is the leading cause of death for all Americans. I hope you will join me in wearing Red tomorrow on Friday for national Go Red Day and together raise awareness! For more information, go to the AHA website. Being informed saves lives.

It’s time to spread joy

“It’s time to spread joy” is one of my favorite go-to concepts in the workplace.

It’s a reminder I started years ago (no doubt borrowing the idea from some brilliant person.) to ensure we were all aware of how the days can go by without recognizing those around us who are shining brightly during the day to day grind. On a routine basis, sending out a friendly reminder for everyone to take a few minutes to reach out, thank, or otherwise acknowledge at least 3 people is all it takes to seriously elevate the world around you.  

It occurred to me, that I haven’t done it lately, and that this can be done really as a solo act. I think I’ll put a reminder in my phone to do just this every week or two. It is a basic human need to want to achieve purpose. For someone to take a moment to throw a virtual “confetti” parade by sharing a few kind words  on someone’s behalf is a game changer not only for them but for the energy it provides you and the environment. 

In this busy season, I hope that JOY is spread all around our communities, in homes, work places, and everywhere you find yourself.  

Elevating your game takes wonder (oh, and maybe a little pain)

Elevating your game, “leveling up” or taking ground… all require grit, guts and all a heavy dose of creativity and for sure wonder. Many times, that requires us to get a bit bruised in the process.

The quote in the photo refers to Harry Houdini, the world-famous magician. He forever upped his game and worked toward creating genius in his work. In this story, he was trying to figure out how a peer walked a tightrope… he unfortunately learned the hard way (i.e. losing his front teeth) that there are better ways to do this.

Of course you get the main part of that story, but what about the reference to “wonder?” Did you catch that? In Gino’s recent book, ‘Rebel Talent,’ she embarks on just why being a rebel is important. One part I love is her chapter educating us to always strive to have people on our teams (including ourselves) that generate wonder. Those people on the team that may seem to be drifting off, coming up with a different way to look at “things” to help us to see a different “angle.” Pointing out the “what ifs” is an important contribution to any impactful team or project. I would say, even at home.

She shares a story of her toddler son wanting to put food coloring in his cereal. His dad immediately saying, “we don’t do that,” and then their collective awakening: “why not?” Why can’t we have colored milk? Who made up the rule that this is not a good thing? What a simple yet perfect example. How often do we say, “We can’t do that,” or “we don’t do that in this family,” or “our rules don’t allow that in the workplace?” etc.

We should carefully question our tendency to shut down creativity and empowerment in many situations. After all, wonder is often what takes us to the next level. Breaking the “rules” and pushing boundaries (within reason of course…) is what brought us the light bulb, the mobile phone, Facebook, Uber, Amazon… you get the point.

Get out the crayons and paper and allow yourself and your family/work place/community group to exercise their creativity and wonder.  It may get messy, but you might just make something beautiful!

How do you win the war?

What a great question. I mean, who really wants to go to war anyway? The truth is that we all go to battle many days of our lives. The battles on the ground to bring value to our workplace, to our community and to our families.

I did a little research on a well-known, French military leader, Napoleon Bonaparte, who led several campaigns. Here is my absolute favorite quote I could find about him (for the record, I believe that this behavior is the absolute reason he won most battles…):

“Bonaparte would generally rise up sweaty, dirty and covered in gunpowder.”

Here’s what I love: He was in the mud with his team. He wasn’t hiding in an office or in a meeting. He was there, shirt sleeves rolled up, in the mix. That’s huge in my experience.

“He also made an effort to remember his soldiers’ names and visited their campfires before battle, chatting with them about home and expressing confidence that they would triumph over the enemy.”

Here’s what I love: Goodness, why is this so hard for some leaders? We have to know the people around us – their names for sure and hopefully something important to them (their family, their pets, their hobby, their experiences). In addition to the whole “know their names” behavior, he expressed confidence in his team. Every single person I know needs encouragement and needs to know that their leader believes in them. EVERY SINGLE PERSON.

In Bonaparte’s army, soldiers that came from humble backgrounds could rise through the ranks to be leaders, as Bonaparte himself had done. (Taken from Francesca Gino’s ‘Rebel Talent’)

Here’s what I love: The background here is that in that time, only the elite were able to be promoted. Not on Bonaparte’s team… Politics were not in his playbook, but rewarding grit was. That, in my opinion, is spot-on good leadership!

So for today, let’s win the battles with a lot of love and a focus on service and honor to the people within our ranks. Let us be like Bonaparte and work alongside our teams for the best results. That, my friends, is true service!

What if, today I…

(Rewind! This is a timely and relevant rewind post from 2017 to help get your mind in the right space as we top off the week!)

If you are in the workplace and have anything to do with marketing, you might follow Seth Godin.

He has daily, short blogs that offer up simple ideas on pushing you to the next level in creativity. His recent post caught my attention, and my mind took it another direction. His title, “Three simple and difficult steps” offered this:

  1. Get Smarter. Hurry. (Technology and life is moving fast)
  2. Solve interesting problems.
  3. Care. More.

His thinking was that most people do one of these, but what would happen if you became the type of person and does all three? You might add leverage and value and ultimately choices to your life.

I thought it was good, but here’s where my mind went with it…

What if today we set a goal to accomplish something that really impacted our life/world? What if today was the day that we did not operate our daily routine, but instead choose to take a new route to work, craft a personal mission statement outlining what we’d love to do right now, and set forth a plan to make it so?

One day can be so impactful, yet we often let our days become routine and settle in. I like settling in, but I LOVE feeling energized and like I’m really doing something important. That one is much better! How about you?

What can you do today to UP YOUR LEVERAGE? To get smarter, or change paths or to just be a part of a nicer and better world? My guess is that we can ALL DO SOMETHING.

Excellence is in the “small stuff”

Excellence: The Triumph of Humanity (Tom Peters)

“Janet Dugan, a health care architect, took inspiration from her recent experience having an MRI scan. While she was lying still and waiting, she noticed a small mirror that had been placed below the head support piece. It was angled so that she could see through the barrel to the radiology technician and make eye contact with him. ‘What a small thing,  and yet what a difference it made. I felt less alone. I was connected to another person at the very moment I needed support…  I firmly believe in the power of design to contribute to the healing process – that architecture can shape events and transform lives. But that day, in that experience, the thing that really gave me comfort was a tiny mirror about as big as a Band-Aid.”  – Tim Leberecht, The Business Romantic, via Tom Peter’s opening in his new book, The Excellence Dividend.

I am a huge Tom Peters fan. And to me, he is the single greatest leadership expert of our time. He is 75 now and smarter than ever. His new book is an instant classic and we will all be better for it.

Today, as you think through your work week, I hope you will remember this story which is literally the first few words of the book. I hope it sinks in and that you look inward to your life, home, workplace and community and see what “details” or “small stuff” you could impact that makes the difference between “OK,” and “EXCELLENCE,” or even better, pure delight.

I am “delighted” when the local farm, Campo Lindo, (whose eggs I get at Whole Foods when the farmer’s market isn’t in season), has a little note in the carton telling me what is going on at the farm. Probably my favorite example is from my mother in law, who cared for the boys when they were young while we were working. Every single morning she would give them a typed up menu including a list of their favorite breakfast options, a la “Grandma’s Kitchen,” for them to circle their choice for the day. How cool is that? I am sure that they will never forget that extra attention to detail. I know I won’t. Excellence, details, and “small stuff” make all the difference.

Dive in to that idea today!

Serving well in the workplace

It’s Maundy Thursday today (also known as Holy Thursday or Covenant Thursday). I don’t really celebrate, so to speak,  but always have in the back of my mind that I needed to “go deeper” in my thinking. The significance is that it commemorates the Last Supper of Jesus Christ with the apostles. In other words, those people that became like family in the process.

That day, we also hear the incredible part of the story of Jesus kneeling to wash the feet of his disciples, and while doing so lets them know what is about to happen, giving them the following beautiful instruction:

“A new command I give you: Love one another. As I have loved you, so you must love one another.”

I love that Jesus modeled how to serve well in the workplace so to speak. Without deep reflection, these are the easy lessons I pull from the Maundy Thursday celebration:

  1. Those that work alongside us should become like a second family to us. Caring for them in the workplace and having a great awareness and caring of their personal lives is important for a thriving team. The bottom line is we are to love, and to me that means showing our genuine concern for their lives. (Please know that just like we sometimes have, Jesus faced opposition even within his own team of disciples… He loved them anyway.)
  2. Leaders with humility are rare and important. We should all strive, whether we are leading great numbers or leading ourselves to be humble and honor others when we can. (Side note: There is always an opportunity to give honor.)
  3. Finally, communication is central to any healthy workplace. Jesus was sharing a tough message, but he took the time to gather his team, to celebrate their accomplishments and to share what the near future looked like, equipping them with encouragement and direction. There is a lot to be learned here for all of us.

Have a simply wonderful weekend everyone! Oh, and GO ROYALS! (It’s finally baseball season again!)

Check your complaints at the door

Have you ever stopped to listen to people around you, and even the conversations and comments that happen in your own home?

“The weather is awful. I can’t believe I have to go out this early in this cold.”

“We have nothing to eat.”

“Everyone else has their holiday stuff out already. I have no idea when I am going to do that.”

“The traffic was so bad this morning.”

“He/she is so rude.”

“I weigh 1,000 pounds right now.”

“I am so tired.”

“The line is so long.”

“Parking is disastrous.”

“I can’t believe we have to wait.”  And even: “What, they don’t have a Starbucks?”

All of this seems harmless, right? Except it’s not.

Too often I am struck by the ease by which we simply fill the world (as in the one we live in… in our cars, homes, workplace and yes, even when we are out actually doing something fun). The feeling I get from the barrage of these types of comments can be draining and honestly, I think it can make us physically sick.

I thought it was timely to point this out so we can redirect. It goes along well with the conversations we have had on joy, wonder and living positive lives so that we can serve our purpose here in the best way possible. I heard a message not too long ago where they suggested you pray for a spirit of conviction when you complain. Let me tell you, it’s dangerous… but good. You may feel like you are generally always positive, and this could surprise you. You for sure will notice the conversations around you need to be infused with something different.

Our words impact the ability for us to be AWESOME. Let’s do better!

Have a great week!